New Zealand: FREE
New Zealand Rural: FREE
Australia: $25 flat rate
Rest of the World: $45 flat rate

Orders are shipped via courier with a target of 1 - 3 day delivery within New Zealand. Please be aware once your order has been dispatched, delivery times are out of the control of KOLLECTION. Please follow up with the relevant courier via the tracking number and details provided.

Average transit times to the North Island: 1 - 3 Business days
Average transit times to the South Island: 1 - 3 Business days
Average transit times to Australia: 5 - 7 Business days
Average transit times to Rest of World: 7 - 15 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; problems with delivery are the responsibility of the relevant courier.

Please allow 10-15 business days for processing and production time for your order to ship out within New Zealand.

We provide tracking for every order. Tracking will be available once your product is shipped. You will be emailed tracking details.

You are able to cancel your order at no expense. You must cancel your order within 24 hours after creating it for the cancellation to be applied.

If the item has already shipped, you are unable to cancel your order.

Please email info@kollection.co.nz or contact us via our "Contact" page. All you need to do is send us an email with the subject line “CANCEL [Order number]”, and we will get back to you to confirm cancellation and refund if required.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Alternatively, notify us immediately via email at info@kollection.co.nz or contact us via our "Contact" page. If the address is wrong, we can correct this within 24 hours. We will get in touch with you if we have any issues with your address when processing the order.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our custom framer packages and ships our products with the utmost care. Despite this, damage can be caused by courier service mistreatment and other handling errors.

If this happens to you, please contact us with:

1. Your order number.
2. A picture of the damaged product.

Once received, we will evaluate the damage and organise a solution.

As all KOLLECTION prints are custom-made to order, we do not provide refunds or returns for change of mind. You can always contact us for any return question at info@kollection.co.nz.

Unfortunately, we cannot accept returns on sale items or gift cards.

As prints are made to order, unfortunately we do not offer exchanges.

If you require a refund please contact us.

We do not offer refunds for change of mind given the made to order nature of our prints. However we will meet any obligations under the Consumer Guarantees Act. If your item arrives damaged, or you are not satisfied with your product, please make contact ASAP by emailing info@kollection.co.nz.

We will notify you once we’ve evaluated any issues with your order, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours!